RETURNS POLICY

If you change your mind for any reason on a purchase you've made online with us, you are more than welcome to return your item(s) within 14 days (for customers within United States) or 30 days (for customers outside of United States) of receiving your delivery for a credit note. Once we receive your return, you will be issued with a credit note via email to the email address used to place the order. Your credit note will be valid for 12 months from the date of issue. Please note, we do not offer refunds and we are unable to accept returns on sale items or items purchased during a promotional period.

RETURNING YOUR ORDER

To facilitate the return of an item you've purchased from us, please follow the below steps:

  1. Email contact@lashybrows with 'RA Request' and your name as the subject of your email. You will also need to include the name on the order, your order number, the item(s) you are returning and the reason for return.
  2. Upon receiving your RA# from our customer care team, simply send your item(s) along with your completed returns form via a tracked method of postage, to: 
    LASHYBROWS-RETURNS
    10600 Bellaire Blvd Ste 103C
    Houston, TX 77072

RETURNS CONDITIONS

  • Returns must be received by us within 14 days of delivery for US customers and 30 days for International customers.
  • Items may only be returned with a valid Returns Authority Number (RA#).
  • Items must be received in their original condition – We reserve the right to reject your return.
  • If your return is not received in its original condition, a credit note will not be issued and your item will be returned to you.
  • Sale items and items purchased during promotional sale periods are not eligible for return.
  • Please choose carefully when purchasing swimwear, intimates, jewellery or makeup products as we are unable to accept returns on these products.
  • Please note, we are unable to credit original shipping costs unless an item is deemed faulty by our returns department.

Every endeavour is made to ensure returns are processed within 1-2 business day of receiving your return.

If after tracking the delivery of your return, you have not received your credit note via email within this time, please don't hesitate to get in contact with our customer care team.

Please also ensure you have completed the returns form dispatched with your order. If you did not receive this form with your order, our customer service team will happily email you a copy to include with your return.

Please note, we recommend using a tracked method of postage to return your item(s) to us as we cannot be responsible for lost or stolen parcels that do not reach us.

FAULTY ITEMS

Your order will be thoroughly checked before being sent to you, however in the rare event of a manufacturing fault, we will happily refund you the cost of your item(s).

If you believe your garment has a fault, please email contact@lashybrows.com with your order information and a photo of the fault.

TRADESHOW/IN-STORE PURCHASES

If you purchased from us in-store, you are welcome to exchange your item or receive a credit note for the value of the item within 14 days of purchase. Your item must be returned in its original condition and proof of purchase must be presented.

Please note, items purchased online are not able to be returned in-store.