Shipping & Return Policy

Free Color Exchange

We offer one FREE color exchange for the first time purchases in the U.S. only.  If you color does not match perfectly, email and request another color. Due to the nature of our products items will only be accepted if unopened and in the same condition as when shipped to customer. Customer may be required to provide an image of the product seal and condition to exchange.


Shipping within USA

Allow 1-2 business days for processing your order. Orders placed before 9AM Central time will ship the same business day. Orders placed after 9AM will ship the next business day. You will receive an order confirmation email and an email with tracking info when your order has shipped. PO boxes must use Standard Shipping.

Standard Shipping via US Post Office delivers within 3-5 days
Next Day Shipping is $29.00 via FedEx to deliver by 8PM on the next business day.  

Shipping outside of USA

Shipping is available to most countries within 2-4 days. Cost ranges from $10-68 USD. Enter your address at checkout to see exact cost and transit time. 

Recipient is responsible for any duty or tax charged by your country. (Canada customers do not pay taxes). If you do not see your country available on the check out page, or you want to explore cheaper shipping options please email

Shipping Providers: US Post Office, FedEx, UPS and DHL

Refund Policy

Your satisfaction is our goal. We will gladly accept returns on all eligible products (Altered Packaging or Product, Worn, Or Damaged items are not eligible for return). We take pride in our products and customer service.


We offer 30 Day Money Back Guarantee for customer purchases made on only.  We do not refund any item such as adhesive, makeup, serum, applicators.  We do not refund the shipping cost.

Change of mind 
We will accept returns if customer has changed their mind only within 14 days of purchase order date. Due to the nature of our products items will only be accepted if unopened and in same condition as when shipped to customer. Customer may be required to provide an image of the product seal and condition prior to return.  

Our quality control team will review the condition of the returned product/s, and will provide the customer with an online store credit and/or credit back to their account for to the value of the returned product/s less any freight or handling costs communicated in advance to the customer.

Online store credits are valid for 30 days and are only for use at If the condition of the products does not satisfied with the condition of the returned product/s, the product/s will be returned to the customer at the customer’s sole cost.  

Faulty product returns 
A faulty product is identified as product/s that arrived to the customer damaged, or in a form unfit for its advertised intended use. If a customer receives a faulty product, We will provide the customer with a free exchange or online store credit to the value of the faulty product/s following their return to Lashybrows.

Please email if you receive any product faulty within 7 days following the product’s purchase in order to qualify for a return in this instance. Online store credits are valid for 30 days and are only for use on



Return Address:
9337 Katy Fwy Ste. B #5008
Houston, TX 77024


Shipping Delays
Shipping delays may occur due to holidays, natural disasters, or carrier delays. Our false brow products are hand-made and processing may take up to 3-4 days; orders may take up to 7-10 to receive. If you have any questions or experience a delay on your order please email and provide your order number, name, and shipping address. We are not responsible if the shipping address the customer provided is incorrect.


1. Email us at

2. Ensure you provide all details of the return; i.e.product details, online order number and images/details surrounding the reason why you wish to return the product/s.

3. Within the next business day you will be contacted by a member of the Lashybrows customer service team who will advise of the next steps to help facilitate a return if and where applicable.


Please feel free to contact us via our

Messenger: live website chat 
Text: 720-772-7697