Terms & Conditions

ERMS & CONDITIONS

GENERAL

All contracts and dealings between LashyBrows&Co LLC and each of its subsidiaries, affiliates, associated companies, related entities, successors/parent company and assigns (‘LashyBrows’) and any person (‘Customer’) relating to any goods or services (‘Goods’ and ‘Services’) provided and supplied by LashyBrows to the Customer through the website lashybrows.com | instabrows.co (‘Website’) are subject to the terms and conditions of trade set out below (‘these Terms’).

By using the Website, the Customer agrees to be bound by these Terms, as may be amended by LashyBrows from time to time.

VARIATION

LashyBrows has the right to amend, remove or vary these Terms at any time without notice. It is the Customer’s responsibility to be aware of any changes made to these Terms and by continuing to use and visit the Website the Customer agrees to be governed by these Terms as the case may be from time to time.

ACCESS

Access to the Website is permitted on a temporary basis, and LashyBrows reserves the right to withdraw or amend the Services without notice. LashyBrows will not be liable if for any reason the Website is unavailable at any time or for any period. From time to time, LashyBrows may restrict access to some parts or all of the Website without notice.

PRIVACY POLICY

The Customer can access LashyBrows Privacy Policy Here

INTELLECTUAL PROPERTY

  1. All intellectual property rights in all software and content made available to the Customer on or through the Website remains the property of LashyBrows.
  2. The Customer is authorized to download, view, copy and print any content on the Website for personal, informational and non-commercial purposes only. Such content must not be modified or altered in any way.
  3. The Customer is not permitted to copy, reproduce, alter, distribute, publish or use in any manner any content on the Website other than as permitted under these Terms without the written express consent of LashyBrows.. Such consent may be withheld by LashyBrows. at its absolute discretion.
  4. The Customer must not remove any copyright or trade mark notices from the content found on the Website.
  5. LashyBrows. makes no representation or warranty to the Customer of any kind, express or implied that the Goods and Services will not infringe any intellectual property rights of a third party.

TERMS OF SALE

  1. By placing an order for any Goods on the Website (‘Order’) the Customer is offering to purchase the Goods on and subject to these Terms. Each Order the Customer places will be a separate and binding agreement between the Customer and LashyBrows. with respect to the supply of the Goods in accordance with these Terms.
  2. All Orders are subject to availability of the Goods and confirmation of the Order price.
  3. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to USA and are intended as an estimate only and are subject to any delays resulting from postal delays or force majeure (see clause 15) for which Tiger Mist will not be responsible.
  4. The Customer acknowledges that all Orders through the Website are with respect to goods intended for personal and domestic use only and non-commercial use.
  5. In order to contract with LashyBrows the Customer must be over 16 years of age and possess a valid credit or debit card issued by a bank acceptable to LashyBrows
  6. LashyBrows reserves the right to accept or reject an Order for any reason at any time.
  7. When placing an Order the Customer undertakes that all details that are provided to LashyBrows are true and accurate, that the Customer is an authorized user of the credit or debit card used to place the Order and that there are sufficient funds to cover the cost of the Goods.

PRICE

  1. The price with respect to any Goods is specified on the Website (‘Price’). The Price is exclusive of any delivery fee (see clause 10).
  2. Unless otherwise stated, all Prices quoted are in US Dollars and where applicable are exclusive of goods and services tax. Any fees and charges (e.g. delivery fees) imposed by these Terms also exclude tax where applicable.
  3. LashyBrows reserves the right to change or alter the Prices of Goods on the Website without notice to the Customer, unless the Customer has submitted an Order at a stipulated Price, in which case there will be no change or alteration in pricing.
  4. In paying or attempting to pay for the Goods, the Customer agrees that the Customer has not engaged in any fraudulent conduct or contravened any law.
  5. LashyBrows will issue the Customer with a tax invoice once payment in respect of the Order has been processed.

CANCELLATION, REFUND AND EXCHANGE POLICY

  1. Unless provided for under these Terms, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the stated delivery address in accordance with these Terms. Therefore, the Customer should carefully check that its Order is accurate before the Customer submits it to LashyBrows. The Customer will, however, be able to return Goods in accordance with LashyBrows' returns policy.
  2. LashyBrows may accept returns within 14 days for USA customers and 30 days for international customers from the date of delivery. Goods must be unopened, unworn and in its original purchase condition with the tags still attached.
  3. Goods for return must be posted at the Customer’s expense to:
    LashyBrows & Co LLC
    Attention: Returns Department
    10600 Bellaire Blvd Ste 103-C
    Houston, TX 77072
  4. The customer must include their Tax Invoice & completed returns form within their return parcel.
  5. Any Goods which LashyBrows has elected to accept for either return shall be returned at the Customer’s expense. The Customer will not be refunded for the original postage cost unless the garment was faulty, or there was a dispatch error by Tiger Mist.
  6. Due to health reasons, make-up, tan, swimwear, intimates, accessories and jewelery cannot be returned unless faulty or wrongly described.
  7. Upon accepting the goods, LashyBrows will issue the customer with a Gift Voucher in order for the customer to purchase their alternate size/style.
  8. Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note. For any queries on this please contact us at contact@lashybrows.com

DAMAGED OR FAULTY GOODS

  1. All Goods are thoroughly inspected to ensure that they are in the best condition prior being sent to the Customer. All Goods come with guarantees that comply BBB
  2. If the Customer discovers that a Good is faulty or damaged, the Customer must notify LashyBrows within 14 days of purchase or within a reasonable time frame thereafter either by returning the goods with return slip and explanation, or via email at contact@lashybrows.com along with a description of the product, fault, size and style and the Customer’s preference for a refund, replacement, exchange or repair. If LashyBrows inspects the Good and confirms that there is a fault, the Customer will be entitled to a full refund, replacement (if available), exchange or repair (where possible).
  3. LashyBrows will meet the packaging and postage costs associated with the Customer returning a faulty or damaged Good.
  4. Customers are liable for any delivery costs if the Good is found not to be faulty.

DELIVERY

  1. Any period or date for delivery of Goods stated by LashyBrows is intended as an estimate only and is not a contractual commitment. LashyBrows will use its best endeavors to meet any estimate delivery dates but LashyBrows will not be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date.
  2. LashyBrows reserves the right to amend delivery methods without notice.

USA

  1. All deliveries of Goods purchased by the Customer will be made by registered courier (USPS) and are delivered with authority to leave without signing where no one is in attendance at the delivery address.
  2. If the Customer believes their nominated delivery address will be unattended at the time of delivery, LashyBrows suggests having the Order delivered to an alternate address that the Customer knows will be attended during normal business hours. If the nominated delivery address is unattended at the time of delivery, the courier will either leave the Goods in a secure location under their ATL (in which case the delivery will be deemed successful by USPS) or a card will be left with details as to where the Customer can collect the their Goods, at this time the Goods will be deemed delivered (‘Successful Delivery’).
  3. LashyBrows will not be held responsible for any occurrence that may happen following the Delivery of a Good, including theft or damage if a Good is delivered to an unattended address. All risk in the Goods will remain with the Customer upon Delivery and LashyBrows will not offer a replacement Good or refund a Customer for any lost or damaged Goods.
  4. LashyBrows will use reasonable endeavors to dispatch all Orders received after 8.00am on the next business day. Estimated delivery time is 2-5 business days following placement of an Order, depending on the Customer’s location. 
  5. In the event the Customer does not receive their Order within 5 business days, the Customer should email contact@lashybrows.com to obtain their tracking number.
  6. Delivery of Orders placed on the weekend will not be processed until the following Monday.
  7. Once the Customer’s online purchase is complete the Customer will receive an Order confirmation.

INTERNATIONAL DELIVERY*

  1. International deliveries will be made by Registered Post or Pack & Track FEDEX
  2. Orders will be dispatched within 2 days from the date of the Order. Estimated delivery time for international orders is between 5-15 business days.
  3. In the event the Customer does not receive their Order within 15 business days of placement, the Customer should contact contact@lashybrows.com to obtain their tracking number.
  4. International delivery cost is a flat rate delivery fee of $22.00, with no free delivery threshold
  5. International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any duties or taxes incurred are the responsibility of the delivery recipient. LashyBrows has no control and will not be responsible for any duties or taxes.
  6. In accordance with USA export regulations, customs require LashyBrows to declare the exact value of the Order on the satchel, and it is the sole discretion of the custom agents to release the package.
  7. Adhesive and Removers are not available for international purchase.

PRE-ORDER

A Pre-Order is the term used when a Good is currently out of stock but will be ordered from suppliers once the Customer places the Order. The Order will then arrive to the Customer within a certain time frame after the Order is placed. The date of delivery will be displayed under the description in each Good.

LIMITATION OF LIABILITY AND INDEMNITY

  1. The Consumer Law guarantees certain conditions, warranties and undertakings, and gives the Customer other legal rights, in relation to the quality and fitness for purpose of consumer goods sold in USA. These guarantees cannot be modified nor excluded by any contract. Nothing in these Terms purports to modify or exclude the conditions, warranties, guarantees and undertakings, and other legal rights, under the  Consumer Law and other laws which cannot be modified or excluded. Except as expressly set out in these Terms and the  Consumer Law, LashyBrows makes no warranties or other representations in relation to the supply of Goods. LashyBrows' liability in respect of these warranties, representations, undertakings and guarantees is limited to the fullest extent permitted by law.
  2. The Customer agrees to use the Website at their own risk. The Customer agrees to indemnify LashyBrows, its affiliates, officers or directors from any third party claims, liability, damages and/or costs arising from the Customer’s use of the Website or breach of these Terms, including damages caused by virus or any incorrectness or incompleteness of the information on the Website or the supply or use of the Goods.
  3. LashyBrows does not accept responsibility for any loss or other detriment arising by reason of any theft, loss or damage to, or otherwise concerning any property belonging to the Customer.
  4. Further to clause 3, the Customer accepts upon Delivery all risk for loss or damage to the Goods whether caused by the Customer or not, and the Customer indemnifies LashyBrows against all claims, demands, suits and actions for loss or damage caused by or arising from the handling, transport, storage, display, installation, neglect or use of the Goods after the Customer has taken possession of the Goods. Risk in the Goods will remain with the Customer at all times unlessLashyBrows retakes possession of the Goods in accordance with clause 9.

LINKING TO THIS WEBSITE

  1. The Website may provide links to websites and access to content from third parties, including users and affiliates of LashyBrows
  2. The Customer agrees that LashyBrows is not responsible for the availability of, and content provided on, third party websites. The Customer should refer to the policies posted by other websites regarding privacy and other topics before they use them.
  3. To the fullest extent permitted by law in no way will LashyBrows, its officers, agents and employees be held liable for any remedy at law or in equity for any loss or damage incurred from dealing with any third party.

WAIVER

  1. The failure of a party at any time to require any performance by another party of a provision of these Terms shall not affect in any way the full right of the waiving party to require that performance subsequently.
  2. The waiver by any party of a breach of a provision shall not be deemed a waiver of all or part of that provision or any other provision or of the right of that party to avail itself of its rights subsequently.
  3. Any waiver of a breach of these Terms shall be in writing signed by the party granting the waiver, and shall be effective only to the extent specifically set out in that waiver.

FORCE MAJEURE

If the performance of LashyBrows' obligations under these Terms is prevented, restricted or affected by force majeure including strike, lock out, raw material shortage, breakdown of plant, transport or equipment or any other cause beyond the reasonable control of LashyBrowsLashyBrows will not be liable for any loss or damage suffered by the Customer or any other person and Tiger Mist will give the Customer written notice if the force majeure event has continued unabated for 30 days.

GOVERNING LAW AND JURISDICTION

These Terms contained herein shall be governed by the laws of USA and the Customer submits to the exclusive jurisdiction of the Courts of Harris County to hear disputes arising under or in connection with these Terms and courts entitled to hear appeals from those courts.

SEVERABILITY

  1. The parties agree that all the provisions of these Terms are reasonable in all the circumstances and that each provision is and shall be deemed to be severable and independent.
  2. The parties agree that if part or all of any one or more provisions are judged invalid or unenforceable in all the circumstances, that portion shall be deemed to be deleted and shall not affect the validity or enforceability of the remaining provisions.

ENTIRE AGREEMENT

These Terms constitute the entire agreement between the parties as to its subject matter and supersedes and cancels all prior agreements, understandings and negotiations in connection with it and may only be altered in writing signed by all parties.